Last updated: September 28, 2026

1. Delivery Overview

This policy explains how orders placed with Mh Toy are delivered to
our customers.

2. Delivery Availability

We deliver to customers across Bangladesh. Availability to a specific area may depend on our
delivery/courier partner’s coverage at the time of your order.

3. How Orders Are Processed

After you submit an order through our website, our team confirms the order details with you
by phone or WhatsApp, including the products ordered, delivery address, and payment method,
before the order is prepared and handed over for delivery.

4. Delivery Address

Please provide a complete and accurate delivery address, including any relevant landmarks
and a working contact number, so our delivery partner can reach you without difficulty.

5. Delivery Charges

Delivery time and charges may vary depending on the delivery location, product, and order
circumstances. Any applicable delivery charge will be communicated to you when your order is
confirmed, before it is dispatched.

6. Estimated Delivery Information

We aim to deliver orders as promptly as reasonably possible. Exact delivery timing can vary
depending on your location, the courier service, and other circumstances, and will be
discussed with you as part of order confirmation where relevant.

7. Delivery Delays

Occasionally, delivery may be delayed due to factors such as weather, courier service
disruptions, high order volumes, or an incomplete/incorrect address. We will try to keep you
informed if we become aware of a delay affecting your order.

8. Customer Unavailability

If you are unavailable to receive your order at the agreed time, please contact us as soon
as possible so we can help arrange a suitable re-delivery with our courier partner.

9. Incorrect Address

Please double-check your delivery address before confirming your order. If a delivery
cannot be completed due to an incorrect or incomplete address provided by the customer,
additional delivery charges or delays may apply.

10. Damaged Package

If your package appears damaged upon arrival, please inspect the item as soon as possible
and contact us with details and, where possible, photos, so we can review the matter under our
Return & Refund Policy.

11. Delivery Issues

If you experience any issue with your delivery, such as a missing item or a delay beyond
what was discussed, please contact our support team so we can look into it.

12. Order Tracking

Our team will keep you informed about the status of your order by phone or WhatsApp. If
tracking information becomes available for your delivery, we will share it with you.

13. Customer Support

Our team is available to answer any questions about the delivery of your order and to help
resolve any delivery-related issue.

14. Contact Information

Mh Toy
Email: info@mhtoy.shop
Phone: +8801786308664